Delivery tasks automatically match the closest available rider based on proximity, load capacity, and operational rules. Single-order dispatching for quick commerce or multi-order batching for grocery delivery—riders see exactly where to pick up and where to deliver. Allocate orders with rescues, or request reassignment with a single tap.

Integrated navigation finds the quickest delivery path while accounting for live traffic conditions, full-to-stop route rerouting, or multi-drop handoff workflows. Turn-by-turn mapping helps riders chart optimal delivery routes to ensure efficient routing to plan manually.

Items, pickups, and deliveries are tracked for QA accuracy. Confirm order IDs, photo collection, or barcode scanning. Custom handling, partial pickup or returns, customer tips, and high-value deliveries with PIN or signature confirmation. Riders see the same instructions that the customer entered.

Deliver one-to-one, batch, or hub-and-spoke—all delivery and payment details are built in. Riders can collect cash, scan coupons, or capture customer payment confirmations directly on the app. Restrict cash-on-delivery for certain items, and prevent fraud with customer-only handoffs at arrival.

Riders can facilitate customer service easily at the time of delivery. Scan and process item returns for online sales or in-store exchanges, issue refund tickets from their device with branded messaging, or return partial orders to store or warehouse picklists and tasks for compliance visibility.